Terms and Conditions

Terms and Conditions


1. INTRODUCTION Welcome to Pro’s Arena Store. These are the terms and conditions governing your access to and use of the website Pro’s Arena Store and its related sites, services, and tools (the "Site"). By accepting these terms and conditions (including the linked information herein), and by using the Site, you represent that you agree to comply with these terms and conditions with Pro’s Arena Store ("we", "us" or "Pro’s Arena Store") in relation to your use of the Site (the "User Agreement"). This User Agreement is effective upon acceptance. If you do not agree to be bound by this User Agreement please do not access, register with, or use this Site. Before you may become or continue as a member of the Site, you must read, agree with and accept this User Agreement and Pro’s Arena Store's Privacy Policy (the "Privacy Policy"). You should read this User Agreement and the Privacy Policy and access and read all further linked information referred to in this User Agreement, as such information contains further terms and conditions that apply to you as a user of Pro’s Arena Store. Such linked information including but not limited to the Privacy Policy is hereby incorporated by reference into this User Agreement. 2. ELIGIBILITY FOR MEMBERSHIP Pro’s Arena Store wishes to ensure that its members are able to form legally binding contracts and further that minors do not purchase unsuitable content. Therefore membership of the Site is not available to persons under the age of 18 years. You represent that you are 18 years of age or over the age of 18 years before you become a member of the Site. Without prejudice to any other rights and remedies of Pro’s Arena Store under this User Agreement or at law, Pro’s Arena Store reserves the right to limit or withdraw access to the Site or the membership of any person if Pro’s Arena Store believes that person is under the age of 18 years. The Site is not available to persons whose membership has been suspended or withdrawn by Pro’s Arena Store. Further, if you are registering as a business entity, you represent that you have the authority to bind that entity to this User Agreement and that you and the business entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the Site more than once. 3. YOUR ACCOUNT AND REGISTRATION OBLIGATIONS When you register as a member of the Site you have been or will be required to provide certain information and register a username and password for use on this Site. On becoming a member of the Site, you agree: You are responsible for maintaining the confidentiality of, and restricting access to and use of, your account and password, and accept responsibility for all activities that occur under your account and password. You agree to immediately notify Pro’s Arena Store of any unauthorized use of your password or account or any other breach of security. In no event will Pro’s Arena Store be liable for any direct, indirect, or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person's account at any time, without the express permission of the account holder. You agree to reimburse Pro’s Arena Store for any improper, unauthorized, or illegal use of your account by you or by any person obtaining access to the Site, services, or otherwise by using your designated username and password, whether or not you authorized such access. You will provide true, accurate, current, and complete information about yourself as prompted by Pro’s Arena Store's registration form (the "Registration Data"). You will not include the word "Pro’s Arena Store" in your registration user ID. You will maintain and promptly update the Registration Data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or if Pro’s Arena Store has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, without prejudice to any other rights and remedies of Pro’s Arena Store under this User Agreement or at law, Pro’s Arena Store has the right to indefinitely suspend, limit or withdraw your access to the Site and/or your membership of the Site. Pro’s Arena Store may (in its sole discretion and at any time), make any inquiries it considers necessary (whether directly or through a third party), and request that you provide it with further information or documentation, including without limitation to verify your identity and/or ownership of your financial instruments. Without limiting the foregoing, if you are a business entity or registered on behalf of a business entity such information or documentation may include your trade license, other incorporation documents, and/or documentation showing any person's authority to act on your behalf. You agree to provide any information and/or documentation to Pro’s Arena Store upon such requests. You acknowledge and agree that if you do not, Pro’s Arena Store without liability may limit, suspend, or withdraw your access to the Site and/or your membership of the Site. We also reserve the right to cancel unconfirmed/unverified accounts or accounts that have been inactive for a long time. 4. ELECTRONIC COMMUNICATIONS You agree that we may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Pro’s Arena Store requires your agreement during the registration process to send you promotional emails to let you know about any new changes, features, or promotional activities added to the Site. If at any time, you decide that you do not wish to receive promotional emails, you can opt-out of receiving such promotional emails by clicking on the link at the bottom of any promotional email. 5. AMENDMENTS TO THIS USER AGREEMENT You acknowledge and agree that Pro’s Arena Store shall endeavor to give you notice for any amendment to this User Agreement that materially increases your obligations or decreases your rights under the User Agreement ("Substantial Amendment") in accordance with the terms of this User Agreement. You acknowledge and agree that Pro’s Arena Store at its sole discretion and without liability may make amendments that are not Substantial Amendments without your further specific agreement at any time with immediate effect by posting a notice of the amendment on the Site. 6. FEES AND SERVICES Pro’s Arena Store is not an auction house nor a bank and does not offer auction or banking services. The Site is an online platform allowing for the sale and purchase of items between end-user sellers and buyers. Membership on the Site is free. Pro’s Arena Store does not charge any fee for browsing. Pro’s Arena Store may choose to temporarily change the fees for our services for promotional events (for example, free shipping days) or new services, and such temporary changes are effective in accordance with their terms when we post them on the Site. Unless otherwise stated, all fees shall be quoted in your country's currency. You must pay all fees payable to Pro’s Arena Store (and any applicable taxes or charges) within 30 days of the date of any invoice to you from Pro’s Arena Store with a valid payment method. 7. YOUR INFORMATION You grant Pro’s Arena Store the right to use any information or material, personal or otherwise, that you provide to us or other users of the Site and/or post on the Site in the registration or selling process, in the feedback area, or through any e-mail or by way of any other feature or use of the Site (the "Information") for the purposes of operating and promoting the Site in accordance with this User Agreement and the Privacy Policy. 8. USE OF THE SITE By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You agree that in using the Website you will not: • 1. Use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way. • 2. Use the Website for criminal, fraudulent, or illegal activity or in any manner which would cause harm or distress to any third party. • 3. We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behavior. This shall not limit our right to take any other action against you that we consider appropriate. 9. COPYRIGHT All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property and copyright work of either Pro’s Arena Store, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of Pro’s Arena Store and is protected by copyright, trademarks, patents, or other intellectual property rights and laws. 10. TRADEMARKS "Pro’s Arena Store" and related logos, and other words and logos on the Site are either unregistered trademarks or registered trademarks of Pro’s Arena Store and are protected by international trademark and other intellectual property rights and laws. Pro’s Arena Store's trademarks may not be used in connection with any product or service that is not Pro’s Arena Store's nor in any manner that disparages or discredits Pro’s Arena Store. All other trademarks not owned by Pro’s Arena Store that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Pro’s Arena Store. 11. ABUSING PRO’S ARENA STORE Please report problems of any kind or violations of this User Agreement to Pro’s Arena Store. If you believe that your intellectual property rights have been violated, please notify Pro’s Arena Store. Without prejudice to any other rights and remedies of Pro’s Arena Store under this User Agreement or at law, Pro’s Arena Store may limit, suspend or withdraw a user's access to the Site and/or a user's membership of the Site or remove hosted content. Also, Pro’s Arena Store can choose to take other technical and/or legal steps against users who create problems or possible legal liabilities of any kind, who infringe the intellectual property rights of third parties, or who act inconsistently with this User Agreement or our policies. 12. RETURN & EXCHANGE Pro’s Arena Store has a clear Return & Exchange policy that seeks to assist buyers to ensure their purchase is protected against fraud. If a buyer has purchased an item by way of any of the Pro’s Arena Store payment methods and never received it (in case of advance payment only) or received a damaged or wrong item, the buyer may return the item and get reimbursement from Pro’s Arena Store of the value of the item only. According to this policy, a buyer needs to file a complaint with Pro’s Arena Store within 24 hours of receiving (or not receiving) the relevant item. Shipping fees for returned Items : • 1) Return item due to Pro’s Arena Store fault (Item is not as described – item defective - incomplete ... etc.) o A) If the buyer claimed within 24 hours of the date of delivery  1. Complete the "Return form" by clicking the “Request Return” link in the footer of the Pro’s Arena Store. Pack and seal your return merchandise securely (in the original package).  2. Call us on 0092 300 9298309 and request a return date and confirm the pickup location. You will be given a time at which one of our delivery team members will pick the package from you.  3. Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Once received, return packages are processed within 24 hours. When an exchange is requested, it is completed in two steps:  1) A store credit is issued for the item(s) returned.  2) A new order is processed for the item(s) requested in exchange. o B) If the buyer claimed after the 24 hours of the date of delivery ( *Only if returned approved )  -Buyer pays the Delivery and Shipment Fees • 2) Return item due to Buyer's Fault (* Item in the original state & condition when purchased and received.) In this case, Pro’s Arena Store doesn't accept to return or exchange products due to hygienic reasons. 13. PLATFORM FOR COMMUNICATION In particular: • 1. Pro’s Arena Store is not responsible for the unsatisfactory or delayed performance, losses, damages, or delays as a result of items which are unavailable. • 2. Pro’s Arena Store does not make any representation or warranty as to the attributes (including but not limited to quality, worth, or marketability) of the items proposed to be sold or purchased on the Site. In particular, Pro’s Arena Store does not implicitly or explicitly support or endorse the sale or purchase of any items on the Site, nor is Pro’s Arena Store a supplier or manufacturer of any items sold by users or purchased by users. • 3. Pro’s Arena Store accepts no liability for any errors or omissions on behalf of third parties. • 4. Pro’s Arena Store excludes all implied warranties, terms, and conditions and is not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising directly or indirectly, out of your use of or your inability to use the Site. 14. PRIVACY Pro’s Arena Store takes reasonable measures (physical, organizational, and technological) to safeguard against unauthorized access to your personally identifiable information and to safely store your personally identifiable information. However, the Internet is not a secure medium and the privacy of your personal information can never be guaranteed. Pro’s Arena Store has no control over the practices of third parties (e.g. website links to this Site or third parties who misrepresent themselves as you or someone else). You agree that Pro’s Arena Store may process your personal information that you provide to it for the purposes of providing the services on Pro’s Arena Store and for sending marketing communications to you and that the Privacy Policy of this Site governs our collection, processing, use and any transfer of your personally identifiable information. 15. BREACH OF USER AGREEMENT Without prejudice to any other rights and remedies of Pro’s Arena Store under this User Agreement or at law or otherwise, Pro’s Arena Store may immediately and without liability: limit your activity, limit or withdraw your membership, and/or limit or withdraw your access to the Site: If you breach this User Agreement; If Pro’s Arena Store is unable to verify or authenticate any information you provide; or If Pro’s Arena Store believes (in its sole discretion) that your actions may cause legal liability for you, other users, or Pro’s Arena Store. Pro’s Arena Store may at any time at its sole discretion reinstate suspended users. A user that has been indefinitely suspended or had their membership withdrawn may not register or attempt to register with Pro’s Arena Store or use the Site in any manner whatsoever until such time that such user is reinstated by Pro’s Arena Store. Notwithstanding the foregoing, if you breach this User Agreement Pro’s Arena Store reserves the right to recover any amounts due and owing by you to Pro’s Arena Store or any losses and damages caused by you to Pro’s Arena Store and to take such steps including legal action and/or the initiation of criminal proceedings against you as Pro’s Arena Store in its sole discretion deems necessary. Our failure to act with respect to a breach by you or others does not constitute a waiver of Pro’s Arena Store's right to take any actions with respect to that or subsequent or similar breaches. Pro’s Arena Store does not guarantee that it will take action against all breaches that there may be of this User Agreement. 16. WITHDRAWAL OF ACCESS AND/OR MEMBERSHIP Without prejudice to any other rights and remedies of Pro’s Arena Store under this User Agreement or at law or otherwise, Pro’s Arena Store may limit, suspend or withdraw your membership and/or your access to the Site at any time, without notice, for any reason, including without limitation, breach of this User Agreement. 17. NO WARRANTY Pro’s Arena Store provides the Site and its services on an "as is" and "as available" basis without any representation or endorsement made and without any warranty or guarantee of any kind whether express or implied, including but not limited to warranties of title, merchantability, fitness for a particular purpose, compatibility, security, accuracy, and non-infringement. Pro’s Arena Store makes no representations or warranties about the accuracy, reliability, or completeness of any content, information, software, text, graphics, links, or communications provided on or through the use of the Site or that the operation of the Site will be error-free and/or uninterrupted. Pro’s Arena Store makes no warranty that defects will be corrected or that the Site or its servers are free of viruses or anything else which may be harmful or destructive. The nature of Internet communications means that this Site may be susceptible to data corruption, interception, non-availability, and delays. The Site may also be unavailable from time to time due to repairs, maintenance, or development work. You agree that Pro’s Arena Store has no obligation to provide support for the Site. You expressly agree that you use the Site at your own risk. 18. LIMITATION OF LIABILITIES To the extent permitted by law, Pro’s Arena Store, its officers, employees, agents, affiliates, and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential, or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site, its services or this User Agreement (however arising, including negligence or otherwise and whether or not Pro’s Arena Store has been advised of the possibility of such losses or damages). If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to Pro’s Arena Store and Pro’s Arena Store shall treat any such unauthorized use as subject to the terms and conditions of this User Agreement. 19. INDEMNITY You agree to indemnify and hold Pro’s Arena Store and its affiliates, officers, employees, agents, and suppliers harmless from any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred due to or arising out of your breach of this User Agreement, or your violation of any law or the rights of a third party. 20. RELATIONSHIP AND NOTICE None of the provisions of this User Agreement shall be deemed to constitute a partnership or agency between you and Pro’s Arena Store and you shall have no authority to bind Pro’s Arena Store in any manner whatsoever. 21. DISPUTES If any dispute, claim, controversy, or difference (including in relation to any tortuous or statutory claim) ("Dispute") arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party written notice of the Dispute. 22. TRANSFER OF RIGHTS AND OBLIGATIONS You hereby grant Pro’s Arena Store the right to, and irrevocably acknowledge and agree that Pro’s Arena Store may at any time, transfer all or any part of its rights, benefits, obligations, or liabilities (whether express or assumed) under this User Agreement to any of its affiliates without requiring your further specific agreement. Pro’s Arena Store agrees to use all reasonable endeavors to provide notice to you of any transfer by way of a posting on the Site. You may not at any time, without the prior written consent of Pro’s Arena Store, transfer all or any part of your rights, benefits, obligations, or liabilities (whether express or assumed) under this User Agreement without the prior written consent of Pro’s Arena Store. 23. GENERAL If any clause of this User Agreement shall be deemed invalid, void, or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of this User Agreement. This User Agreement (as amended from time to time in accordance with the terms of this User Agreement) sets forth the entire understanding and agreement between you and Pro’s Arena Store with respect to the subject matter hereof. No person who is not a party to this User Agreement shall have any right to enforce any term of this User Agreement. If this User Agreement is translated into any language other than English, whether on the Site or otherwise, the English text shall prevail. 24. GOVERNING LAW This User Agreement is governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. This clause will survive any expiry or cancellation of this User Agreement for any reason.